Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopbeecharmer.mom. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopbeecharmer.mom.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopbeecharmer.mom.

At The Bee Charmer, we take great pride in the quality of our honey, body care, and gift items. We want you to be completely satisfied with your purchase. If you have any concerns regarding your order, please review our policies below.

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, your request must be initiated within this 30-day timeframe.

2. Eligibility & Final Sale Items

Due to hygiene, safety, and the perishable nature of our products, our inventory is categorized as follows:

• Non-Returnable (Final Sale): All food items (honey, infused honey, honey straws, etc.) and personal body care products (salves, soaps, lotions, etc.) are non-refundable, non-exchangeable, and not returnable.
• Returnable Items: Non-perishable gift items, homegoods, and apparel, are eligible for return or exchange, provided they are in their original, unused condition and accompanied by an original Bee Charmer receipt.

3. How to Initiate a Return

To start a return, please email our support team at support@shopbeecharmer.mom.

Please include:

• Your Order Number
• A photo of the receipt (if not included in the email)
• The reason for the return

4. Return Shipping & Packing

• Shipping Costs: Customers are responsible for all return shipping costs. Shipping fees from the original purchase are non-refundable.
• Packing Requirement: Items must be returned with adequate packing materials to ensure they arrive safely. Items damaged during return transit due to poor packaging will not be eligible for a full credit.
• Carrier Recommendation: We strongly recommend returning items via USPS or an insured parcel post with tracking. The Bee Charmer is not responsible for returned packages that are lost or stolen in transit.

5. Restocking Fees

We do not charge any restocking fees for eligible returns.

6. Refund Process

Once your return is received and inspected by our team:

1. We will notify you via email regarding the approval or rejection of your refund.
2. Approved Refunds: You may choose to receive credit back to the original method of payment or receive store credit.
3. Timeframe: Please allow 5–10 business days for the credit to appear on your statement, depending on your financial institution's processing times.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us at support@shopbeecharmer.mom within 48 hours of delivery. We will work quickly to resolve the issue at no additional cost to you.

8. Legal Compliance

This policy is governed by the laws of the State of North Carolina and complies with US federal consumer protection regulations. In accordance with state health and safety codes, perishable food items and personal care products are restricted from resale once they have left our custody, which informs our "Final Sale" policy on these specific goods.

Contact Us

Email: support@shopbeecharmer.mom